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1611mac · 01-17-2013, 06:41 PM

Here's today chapter of my story....

As info, the charge on the credit card is from Discover, not Zinio.

I called Discover customer service today and they were TOTALLY unsympathetic. I was told that "eventually" I would get an email from Zinio. They could not tell me if that would be within 1 day or one year. When I told them I got NO emails they could of cared less. I asked if they could send me another email, answer was no. I suggested that a "thank you" page from the cart could possibly tell the customer what would happen next. (ie: delivery would be by Zinio and to expect an email from them in 3 days to 4 weeks.) this "senior" customer service rep said "well, I don't know about that."

She said when the next issue comes out, AND when Zinio gets the order from discover, then my subscription would "go live." I asked why they didn't start the subscripton with the latest already released issue. She said people complained. I told her that I thought the marketing people would probably prefer at least providing the option to start with current released issue so renewal would come a month earlier. That the Kalmbach accountants would like it.. She more or less laughed at my suggestion.

So... I guess now I just wait, hoping I get an email from Zinio. I guess if I don't hear anything in six weeks I'll do a cc dispute.

And I thought an advantage of going "digital" was all about "instant access" I can go down to the drug store and buy one without having to wait for the NEW ONE to come out!

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01-17-2013, 06:41 PM	#20
1611mac eWanderer Posts: 523 Karma: 1441998 Join Date: Jul 2010 Location: NC, USA Device: iMac,iPad3,iPhone5-Kindle Fire,Touch,PaperWhite	Here's today chapter of my story.... As info, the charge on the credit card is from Discover, not Zinio. I called Discover customer service today and they were TOTALLY unsympathetic. I was told that "eventually" I would get an email from Zinio. They could not tell me if that would be within 1 day or one year. When I told them I got NO emails they could of cared less. I asked if they could send me another email, answer was no. I suggested that a "thank you" page from the cart could possibly tell the customer what would happen next. (ie: delivery would be by Zinio and to expect an email from them in 3 days to 4 weeks.) this "senior" customer service rep said "well, I don't know about that." She said when the next issue comes out, AND when Zinio gets the order from discover, then my subscription would "go live." I asked why they didn't start the subscripton with the latest already released issue. She said people complained. I told her that I thought the marketing people would probably prefer at least providing the option to start with current released issue so renewal would come a month earlier. That the Kalmbach accountants would like it.. She more or less laughed at my suggestion. So... I guess now I just wait, hoping I get an email from Zinio. I guess if I don't hear anything in six weeks I'll do a cc dispute. And I thought an advantage of going "digital" was all about "instant access" I can go down to the drug store and buy one without having to wait for the NEW ONE to come out! . . Last edited by 1611mac; 01-17-2013 at 06:44 PM.