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I had the same problem last night. I read some stuff on another thread about deativating the reader,but it didn't work. Nor did the help inside the software or website reference Firewalls. What I did was this: I first copied my purchased books to another place just in case. Then I uninstalled the software, rebooted, and then reinstalled the software and I was able to finally log into my account on the bookstore site. I also got some warning about deavtivating my PC before deleting the program. I searched for a way, but finally just ignored the warning. When I reinstalled, I didn't have to activate my PC. It recognized it automatically. I guess the key wasn't deleted after uninstalling. HTH
Ellen
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