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katiedid · 07-21-2010, 10:07 PM

Just wondering if anyone else has had this issue - whenever I try and download the firmware update (through the borders/kobo app), it gives me the "you are not connected to the internet" error. This is obviously rubbish, because here I am.

I have tried:
- restarting the program
- rebooting my computer
- uninstalling/reinstalling the program
- turning off the firewall/antivirius
- using another computer in the same house (exactly the same error, but I didn't go through all those steps on the second computer).

Any hints? I called support and they suggested I wait and try again later, incase it had to do with the server load. I will try again tomorrow, but I was wondering if anybody else had run into the same issue.

07-21-2010, 10:07 PM	#1
katiedid Junior Member Posts: 3 Karma: 10 Join Date: Jul 2010 Device: kobo	Kobo app can't download firmware update Just wondering if anyone else has had this issue - whenever I try and download the firmware update (through the borders/kobo app), it gives me the "you are not connected to the internet" error. This is obviously rubbish, because here I am. I have tried: - restarting the program - rebooting my computer - uninstalling/reinstalling the program - turning off the firewall/antivirius - using another computer in the same house (exactly the same error, but I didn't go through all those steps on the second computer). Any hints? I called support and they suggested I wait and try again later, incase it had to do with the server load. I will try again tomorrow, but I was wondering if anybody else had run into the same issue.