Quote:
Originally Posted by CedroRosso
Got a new unit from the Sony Store where I purchased mine and it seems to work find; been a few days and no more freezes. Talked to the sales rep (same one I purchased the original from) and he seemed really surprised that I had a good experience with customer service—then he said "wait, did you use live chat?" Yes, I had. Apparently live chat is the way to go, don't call them.
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Thanks for the update Cedro.
Please let us know if you do get the issue again. I've been assuming it's a software issue based on some other forum posters who have exchanged theirs but interesting that a new device seemed to work for you.
I posted on Sony's support forums, will also try live chat to see what they say.
edit: Ok, just got off with Sony Live Chat and they essentially had me reset the device (holding reset button for 8 seconds) and is having me make sure unit is properly charged. Apparently should not have any problems if I do this, and recommended if I do to send it in to Sony. We'll see how this goes, but I'm not holding my breath...