Actually I do expect a company to support a product that is less than 2 years old but here is Amazon's response to me:
"We're excited to offer new additions to the Kindle family and thank you for making Kindle a success by owning and using a Kindle. We'll honor your commitment by continuing to provide the quality product availability and support you expect for your Kindle...
"
You're welcome to sell your Kindle through Amazon Marketplace or another outlet to help cover the cost of a new Kindle. You can visit
http://www.amazon.com/marketplace to learn more about selling on Amazon.com. Kindle is designed so new owners can easily register a pre-owned Kindle to a new Amazon.com account and build a library. Just make sure you remove your content and deregister your Kindle before transferring ownership."
Boy, that's hard