[TechniSol]

Could be, but it seems increasingly less likely that people would continue to expend the effort of multiple posts and followups -that usually requires the burning hatred of someone who has actually been righteously PO'd.

Unfortunately, when people start assembling a gestalt, and consider complaints of poor service, problems with buying books, hardware issues with brand new equipment, oodles of firmware issues over multiple versions, fixes that never come, etc. one begins to believe the worst. I still like Kobo, and would buy Kobo again(though not the new Auras -I simply can't stand the strangely angled cases), but you've got to wonder when they're going to extract their corporate heads from their collective assets and fix things at Kobo.