Quote:
Originally Posted by Lyn2012
Well that goes totally against their own website T&Cs: <snip info>
Last year I bought a Kobo Glo online when they first came out, and when I found that the light was too bright at it's lowest setting, I returned it to my local WHS and they refunded me the money. I had obviously used it for a few days, but just packaged it up again and told them it was hurting my eyes and not fit for purpose.
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That makes perfect sense to me, and I even mentioned how if I buy it via the website I should be able to return it for a refund under the distance selling regulations, but she was still "unconfident" about being able to issue a refund and not just an exchange or credit note. She made a point about it being down to the fact they couldn't resell the Kobo once it had been opened, so they would have to have a valid reason to return it to Kobo themselves, and that would need to be a fault.
I just thought if I'm going to have to argue about it and possibly have a hassle getting my money back, I'll just not buy it.
