According to some beta testers here, the Kobo people don't answer here anymore because our attitude is too negative.
Now reading some threads, as this one for instance,
https://www.mobileread.com/forums/sho...d.php?t=224457, one wonders: the hen or the egg ?
But hey, I am apparently seeing conspiracy theories everywhere and have a persecution complex, so I am not seeing things as they really are. The truth is that everything is just fine and dandy at Kobo, be it Hardware, Software, Bookshop or Customer Service. Kobo was actually the inspiration source for the song "A wonderful world".