Quote:
Originally Posted by paola
this is how bad customer service can spoil it - if they have decided to replace it, and corrected the system, surely they should have sorted it out by now!. I do hope you get it today, but if I were you I'd be tempted to go out, get another one from the shop, and return the replacement once it eventually arrives...
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Thanks for your reply. Indeed, this is how bad customer service spoils things.
And going out and getting a new Glo is indeed what I've been thinking of doing. But I'm not sure how to return the replacement as it'll have a different serial number to the one I bought previously, so that would mean returning the new Glo I bought... but that will all cost postage as I don't have any shops near me that sell Kobo readers so I'd have to buy (and return) online.
I think I'll wait for the reply from Kobo to my last email and then decide what to do*. The tier 2 person there I'm in contact with is usually quick to reply. (Which is good, but also strangely/inefficiently organised as that person is in Canada (as far as I can tell) while my replacement is being organised here in the Netherlands.)
*
I'd like to buy a new one and then throw the replacement I receive into Kobo's [virtual] nose! 