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Good suggestions by Nonny Mouse above.
Sorry you had to deal with this, Gatecra5her, Sony's and Waterstones' behaviour seems unacceptable. It would be nice if you could prove that you did contact Waterstones about the problem (do you maybe have the name of the person you spoke to or something?). And I don't understand how Waterstones can sell something and then deny all responsibility.
Good luck, and fight all you can. I realise that complaining after one month may sound suspicious to sony, but don't they realise that treating their customers as if they are con men is more harmful to their business than the price of one reader?
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