Quote:
Originally Posted by Ladysilent
Ok I just bought a Literati and I installed the newest update and it had to reset now its stuck on the Literati "The sharper Image" Screen. I have tryed to reset and turned it on and off many times and it doesnt work. Im out of ideas, Anyone have an idea on how I can fix this?  |
I've gotten temporarily stuck on that page a time or two - usually after I've completely turned off the Literati somehow or after charging. How long did you hold in the reset button. Sometimes it takes holding it down a while (I know for the Kindle it takes a good 30-40 seconds of holding down the reset button - you'll see the screen flicker and change when it actually starts to reset). I have done a couple of resets on the Literati - seems like I held it down at least 10-15 seconds.
I posted these numbers on another Literati thread here: For software issues with the Literati it's Kobo that provides customer support. If it's a hardware issue, the manufacturer of the Literati is Merch Source. Sharper Image just puts their name & Literati on them.
Merch Source has 2 Customer Service numbers for hardware issues (I was given this number as well when I e-mailed Sharper Image about an issue with my charging cover).
800-374-2744
800-481-7938
866-204-4714 is Kobo's customer support help line for software issues.
Also, you might find an answer here:
http://help.kobobooks.com/forums
Type Literati into the search field and you'll get some help topics.