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Hi! I used the chatting option for the contact us thing on the Kindle customer support. The CSR managed to create a replacement order for the new Kindle they're sending over. No charges at all, and they're even sending it over through priority shipping. They said it'd arrive before the 28th, but considering it's the holiday season, I'm guessing it'll arrive later. They're also not requiring me to send my old kindle back. So I guess I have a new one and one that is slightly malfunctioning (?).
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