Thread: Broken Screen Blues
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Old 10-20-2011, 05:46 PM   #11
pokee
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Posts: 569
Karma: 199759
Join Date: Nov 2010
Location: Vancouver, BC
Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2
Quote:
Originally Posted by frozenmama View Post
Had a pleasant surprise yesterday - got a refurbished kobo in the mail. Less than two weeks turn around including postage times and no cost to me to replace the screen.

I'm very pleased with the customer service and with the new to me kobo.
That's great news! It would really have been a drag if they had evaluated the screen as being 'user' broken, as opposed to being defective. If that were the case, by the time you end up waiting and paying to fix the thing, you could've just bought a new one for not much more.

I noticed Kobo is are offering 'extended' warranties for the Vox - anyone know if are they available to the regular Kobo WiFi and KT?
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