I have had my Kobo Touch since Sept.is, 2012. I have not been purchasing books from Kobo but instead have been downloading them from my public library. I had no problems until last Sunday. Suddenly, my books are disappearing from my Kobo ereader when I power off. As long as I leave it in 'sleep mode' the books are there when I resume reading. I spent 45 minutes on the phone with Kobo help yesterday and several emails today. They have escalated it to Tier 2 they tell me. I have also read that Kobo Arc owners are experiencing the same problem.
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