Quote:
Originally Posted by grissley
Sony response is that if the hard reset didn't work, the item has to be sent for service to US.
The shipping to US would be damn expensive, there is a threat they will charge me taxes once it is sent back, but the biggest threat is that I pay for shipping, send the item, then will have it sent back, pay the toll and taxes, and then see the information that the damage is not covered by the guarantee, so they send the item back not repaired...
ughh.
EDIT
The only US Sony repair facility is in Laredo, Texas.
Shipping to Laredo is 100$.
What a bad luck :-/
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Very sorry to hear that. However, I am sure you were aware of the risk of buying a PRS 950 from the US, being you in Europe. I was in doubt when attempting to buy the 950 because of these type of situations (shipping costs + customs tax charged to the buyer). I am happy I got a 650 here in Europe.