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The pre-loaded books may be hidden on your Kobo - when in the Books section check out the Menu-Display option as it allows you to show all books or hide the preloaded books. I had the same "issue" with the second Kobo we purchased as it had the pre-loaded books hidden by default and I was not aware of this option. For your second issue it is likely that someone will have more help to offer but you may need to clarify the situation. If you purchased the book from Kobo as an Adobe DRM EPUB then you will need to use ADE to load it on the Kobo (without getting into options on removing DRM etc).
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