Quote:
Originally Posted by leewain
Not sure if you've resolved your problem or not. I was told by a Kobo tech to carefully remove the back of the Vox and you will find a small button there that also does a reset on the Vox. Make sure it is fully charged before attempting any update.
I had a defective Vox and got a replacement within 3 days. They will have you do a few things like taking a picture of the screen and include it with other information to initiate a replacement. It cost me around $11 to return the defective unit to the address in Mississauga. I used Canada Post.
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How old was your vox when u got it replaced? more or less than a yr?