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it's always a possibility that it may be badly formatted epub books. a couple of questions though
- have you made sure you have the latest firmware? latest is 1.9
- do you have the the same problem if you try to read one of the pre-loaded books?
- have you tried to download a book from kobobooks (even one of the free ones) and again experienced the same problems.
If you haven't tried the above, you can, but it also wouldn't hurt to bring it back to exchange for another if it's only a month or so old.
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