I agree - you have to ring and 'remind them' several times. I emailed B and N thr' customer services and I was told to go thr the fictionwise customer services - I got no reply but about 2 weeks later my books 'arrived' - probably a coincidence as I had phoned a couple of times over the previous months (direct line 855 654 9332). I e-mailed as I was slightly paranoid they couldn't understand my accent (english) and I wanted a written reference of my complaint.
The books all seemed to appear on my US library but the book shelf on the UK nook site only displays ~50books - I can't see my entire library at one time. So I have to download what I want from the US site. I have found one book that just gives me an oops message and I have e-mailed them about that. The rest I haven't checked that well yet as i have lots of other stuff to read and I did download the rest from Fictionwise when it closed
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