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For me it was more the lack of basic functionality - no bookmarks, no annotation, no searching. Basic stuff you'd expect any reading device to have. And, of course, that the ePub firmware was EXTREMELY flaky - I could pretty much guarantee that my Opus would freeze up at least once in a half hour reading session, and resetting it involved taking the back off the machine (not easy to do) and inserting a paper clip into a reset hole. Compare that to the Kindle, which is absolutely rock solid. NEVER crashes.
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