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frozen too
Same thing happened to mine. I've had it for a little over a month, and a call to Kobo had me trying to charge it again (although that wasn't the problem) and to stick a pin in the back (nope, nothing). They took my info and the next day I got a box and courier labels to return the device for a new one.
I hope this one works. I also wish I didn't return the Sony eReader I got for a gift after having bought myself the affordable Kobo.
I was in the middle of The Girl Who Played with Fire and can sympathize.
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