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The Opus has significantly better ePub support. The Sony is still using their ancient ADE renderer, as used in the 505. It won't displayed fully-justified text, and is limited to 300k "flows" within books, which means that there are some ePub files it won't display.
Don't underestimate the value of folders; they are enormously useful.
I had always personally received excellent support from Bookeen. What people moan about is their slowness in issuing firmware updates, not their support. If anything goes wrong, they will deal with it promptly and efficiently.
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