I love the hardware design, build quality, and user interface of Sony's non-touch readers.
I don't like much else about them--the store or library software. Luckily, Calibre takes the place of their software very well.
Sony has made two huge blunders. They moved to ePub before most of their readers supported it correctly (no full justification), and no longer sell their own better-performing LRF/LRX format. Then they added touch support to their main line of readers but did it in a way that killed the contrast of their screens.
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