|
Glad they got you sorted out. I suspect the reason they wanted a picture was to confirm that it wasn't a broken screen substrate (which they likely wouldn't cover). By getting you to send a picture they don't incur the cost of shipping the Kobo if need be or get into a fight with the owner over who's going to pay the cost of shipping after they decline to cover it under warranty. That's a pain in the butt for people like you without easy access to a digital camera though.
|