Normally, I wouldn't get so ticked-off at a company for such an issue. But, this is my last weekend with any free time before deploying overseas to you-know-where. I was trying to use my weekend time to load up my pocket pc with ebooks to read during the long deployment. Unless FW can unlock my account on Monday....I am out of luck. There is no computer I can use to "process" my DRM'd Mobipocket format ebooks while away from home. My research shows that FW is not real good a quick resolutions to issues.
Ergo....my semi-overreaction to the whole thing. But all of you here have managed to calm me down and hope for the best from FW. They are holding 112 ebooks of mine (fully paid for but not yet downloaded) hostage right now! Those 112 books would be great at filling time during the almost one year away from my home computer.
Thanks again everyone.
I'll let you know here how FW handles the issue.