[Difflugia]

Originally Posted by marymary123

I have a kobo vox and its only 1.5 yrs old and it wont reset either. I talked to a kobo vox tech support person who after confirming the factory reset didn't work suggested I access my kobo account via another device like, ipad or ipod!!!!!!!! Basically told me it couldn't be fixed!!! This is NOT ACCEPTABLE to me!!! How do I escalate this! Cannot believe she told me that!

Does it boot at all? If it will boot to the book animation, you can force a true factory reset back to original firmware by interrupting the boot process five times (when the animated book opens, hold down the power button until it shuts off; repeat).

If you get the blinking green light and black screen, the internal SD Card might have failed. You can buy a new card, create a firmware image on it and replace the one in the Vox. You have to have a tiny, jeweller-type phillips screwdriver and be willing to take your Vox apart, though.