Thread: Sony? Great machines -- rotten reader service
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Old 10-12-2009, 09:24 AM   #6
luqmaninbmore
Da'i
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Join Date: Oct 2008
Location: Baltimore
Device: Toshiba Thrive, Kobo Touch, Kindle 1, Aluratek Libre, T-Mobile Comet
Quote:
Originally Posted by neilmarr View Post
I love my Sony PRS-505 ... just wish the Sony Store and Sony Library and Sony 'help' was 1% as good as the reader itself.


Neil
I am sorry that you have had this experience, but I've found Sony help (via email) to be very useful and quite prompt. I had an issue with having used up my authorizations while not having access to all of the computers on my account; they were able to de-authorize the old computer remotely. They also helped me resolve a strange issue with one of my credit cards. Both times I recieved an actual personalized e-mail from CS within a few hours of having sent my original e-mail; the problems were resolved within 24 hrs.
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