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Unless it was faulty, you don't have a right to return it, and I don't believe it is faulty, is it? You do if you buy on-line, but not if you buy in person.
It's a pity you didn't ask here when you were having problems - we could have sorted them all out for you. The PRS-600 is an excellent eBook reader. If you change your mind and decide to keep it, please do ask for help with whatever problems you're having - we have an excellent "track record" in getting people up and running!
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