Quote:
Originally Posted by pilotbob
So, every time you returned something that was defective, you were exchanging it for a working unit.
BOb
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Hi Bob-
No, I meant I received a defective unit, then exchanged it - except in each case, the replacement was defective as well (same problem or a different one).
After one, or in a single case, two replacements with problems, I came to the conclusion that there was nothing to do but return it and live without.
Whenever I spoke to cs reps, they were absolutely understanding and happy to process the returns.
No hint that anything was wrong or that they did not want me to continue being a customer. Had they ever questioned me, I would have been happy to go into more detail about the problems or offer to bring them in for warranty service.
-Ian