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I have two kobos, an Aura HD and a mini, and a PW1 but we have many Kindles in the family and the software are just so much better than the Kobo's, it's not even comparable. I stopped using my kobos because I just could not get used to the bugs.
I have not had contact with the Kobo customer service because it is non existent here, but I have had many contacts with the Amazon Customer Service and its absolutely fantastic.
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