MobileRead Forums - View Single Post - KOBO

Merbear · 01-14-2011, 11:16 AM

I had screen problems with the KOBO I bought my son and after advising customer support - was advised to send it back. I did so earlier this week via courier in the package provided to me by KOBO. Now when I check my KOBO request online they have my problem marked as 'solved'. I don't consider this 'solved' until I have the KOBO back in my hand!
On the whole - I've no problem with customer support from KOBO or Sony. Just don't like to have them solving my problem prematurely. I am hoping though that if they are going to replace the KOBO that they allow me to upgrade to the wifi. I was impressed with the page turning speed when I tried one out at Chapters.

01-14-2011, 11:16 AM	#1
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	KOBO - problem solved I had screen problems with the KOBO I bought my son and after advising customer support - was advised to send it back. I did so earlier this week via courier in the package provided to me by KOBO. Now when I check my KOBO request online they have my problem marked as 'solved'. I don't consider this 'solved' until I have the KOBO back in my hand! On the whole - I've no problem with customer support from KOBO or Sony. Just don't like to have them solving my problem prematurely. I am hoping though that if they are going to replace the KOBO that they allow me to upgrade to the wifi. I was impressed with the page turning speed when I tried one out at Chapters.