I wrote a 1 star review too, but they never called me. As far as me calling them about the PWs I got really lucky and most of the reps I talked with were in the USA, only one that was obviously in India. Not that any of them had a clue. I think CS is like a roulette game just like getting a good PW is! Well in my case getting a good PW was like playing Russian roulette with 5 rounds loaded in the six shot revolver instead of just one.