I have a Kobo Arc reader. Was going great, but went away for a period and battery went flat. When I recharged it, wouldn't go properly (can't remember the exact issues) Tried to do a Factory reset, but now keypad wont operate on numerals, or left and right hand keys. Contacted Kobo, who told me to throw it away and buy a new one. Not impressed. Can you offer any solutions. USB to computer shows no data in any files?
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