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Still trying to clarify here: you said "I still can't sign back in". What exactly is happening? Is it giving you an error, is it not letting you enter the login data etc? As a starting point to troubleshoot, can you log-in to your account via the Kobo website? If you can't get in there then the problem is the account not the desktop.
Keep plugging away at it, there's a lot of knowledge and experience on this board so even if Kobo help didn't get anywhere for you there is still hope.
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