Quote:
Originally Posted by jenifer.ezread
SD Rebel,
As the current representative of Astak, I want to assure you that we still provide full customer support for all of our eBook reading devices. If you need any help at all, you can use support@astak.com or cc your message to my account at jenifera@ezread.com. You can also call our support line from 9-6 PST, Monday-Friday at 408-452-8788.
We are also in no way leaving the eBook market. When our current issues subside, we will be gladly offering new products and services along with our "older" eBook reading devices.
I know you have been absent from the forums, so if you could direct me to any post(s) that directly said we were no longer offering support or products that I did not address, that would be great. Just anything that led you to believe that we were out of business, etc.
Welcome back to the forums!
Jenifer |
Jefiner,
thanks for your reply, but nowhere I said that you guys were no longer offering support (wrt "so if you could direct me to any post(s) that directly said we were no longer offering support").
I was just asking if things were like they were last year.
Also, I couldn't read the whole thread, but I did read a bit of the thread about Robert no longer being among us in this forum and about the conspiracy theories from many members about why he's not working with Astak...
I Also read about the readers not being on sale (dont' know the details), that's why I was asking if Astak was out of the business and/or if support would go away.