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TrailGirl · 09-02-2008, 10:14 PM

All of the sudden when I launch the eBook Library, I get the following message: eBook Library has stopped working.

There's an option to "check online for solution" but it doesn't find anything. When I expand the details, it shows APPCRASH of ebook library.exe

I have tried to uninstall and reinstall using the online version and the cd version and still get the same results. I also found the thread that listed all areas on the c drive that need to be deleted and did so...still doesn't work.

I'm perplexed and of course calling the techs didn't help. They "escalated" my call and still have not responded to me. I'm going to call them back, but wanted to know if anyone else has run into this issue and fixed it.

Thanks.

09-02-2008, 10:14 PM	#1
TrailGirl Junior Member Posts: 4 Karma: 10 Join Date: Sep 2008 Device: PRS-505	ebook library has stopped working All of the sudden when I launch the eBook Library, I get the following message: eBook Library has stopped working. There's an option to "check online for solution" but it doesn't find anything. When I expand the details, it shows APPCRASH of ebook library.exe I have tried to uninstall and reinstall using the online version and the cd version and still get the same results. I also found the thread that listed all areas on the c drive that need to be deleted and did so...still doesn't work. I'm perplexed and of course calling the techs didn't help. They "escalated" my call and still have not responded to me. I'm going to call them back, but wanted to know if anyone else has run into this issue and fixed it. Thanks.