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I've never had this problem nor have I read about a similar one.
However I will try to help.
You say you've not had the pocketbook for long. Did you charge it up when you got it? If not, I suspect it really needs to be charged by now.
Do you have a wall charger so you can charge it from the mains?
Or do you have access to another computer which you can charge it up with.
I suspect the issues you are having are possibly to do with it needing a long charge.
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