Quote:
Originally Posted by IndecisiveMe
Then perhaps your problem is with Dulin's Books and not with Pocketbook themselves. Who, exactly, have you been communicating with?
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No, he has only communicated with me once via email after having already sent it off to be checked when he started having his issue. I said i would look into it for him. I haven't seen the device in person only in pictures. He has been dealing directly with PocketBook. But by the pictures i have seen it is clear that the display is indeed broken. From my experience it looks like it was broken from a twisting force. Others who have seen the pictures here on this forum have said as much as well.
I am not laying blame as to how or why the screen is broken only that it is. Whether its a defect or an accident will be difficult to decide and satisfy all parties. I am still talking with PocketBook about this.