View Single Post
Old 04-27-2013, 07:07 AM   #68
fjtorres
Grand Sorcerer
fjtorres ought to be getting tired of karma fortunes by now.fjtorres ought to be getting tired of karma fortunes by now.fjtorres ought to be getting tired of karma fortunes by now.fjtorres ought to be getting tired of karma fortunes by now.fjtorres ought to be getting tired of karma fortunes by now.fjtorres ought to be getting tired of karma fortunes by now.fjtorres ought to be getting tired of karma fortunes by now.fjtorres ought to be getting tired of karma fortunes by now.fjtorres ought to be getting tired of karma fortunes by now.fjtorres ought to be getting tired of karma fortunes by now.fjtorres ought to be getting tired of karma fortunes by now.
 
Posts: 11,732
Karma: 128354696
Join Date: May 2009
Location: 26 kly from Sgr A*
Device: T100TA,PW2,PRS-T1,KT,FireHD 8.9,K2, PB360,BeBook One,Axim51v,TC1000
Quote:
Originally Posted by Fourl29 View Post
I don't really think that's the case, Steve is on record saying at a keynote, how can you trust us with icloud when we brought you mobileme, and he was under no pressure then to admit a mistake. Similar with the iphone debacle, which was as close to admitting a mistake as he could without completely ruining sales of the device.
This doesn't sound like an apology:

Quote:
Gripping any phone will result in some attenuation of its antenna performance with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your Phone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.
http://www.wired.com/gadgetlab/2010/...ding-it-wrong/

Jobs simply obfuscated until he couldn't any more and then threw the faithful a bone:

Quote:
Apple's not really ready to say it's sorry about the iPhone 4 antenna design, but it is willing to give all you darn squeaky wheels free cases for your trouble. Since Apple can't build its own Bumpers fast enough, it will give you a few options and let you decide, then send it your way for free as long as you purchased the phone before September 30th. Not good enough for you? Well, if you already bought a bumper from Apple you'll get a refund, and you can also return your phone for a full refund within 30 days as long as it's unharmed.

This solution comes at the end of 22 days of Apple engineers "working their butts off," according to Steve, with "physics" ultimately being pinned as the main culprit. Apple claims you can replicate the left-handed "death grip" bar-dropping problem on the BlackBerry Bold 9700, HTC Droid Eris, and Samsung Omnia II, and that "phones aren't perfect." Steve also claims that only 0.55% of people who bought the iPhone 4 have called into AppleCare to complain about the antenna, and the phone has a 1.7% return rate at AT&T, compared to 6% with the 3GS, though he would cop to a slight increase in dropped calls over the iPhone 3GS.
http://www.engadget.com/2010/07/16/a...phone-4-users/

Three weeks of "you're holding it wrong" followed by "everybody has the same problem" and "98.3% are willing to put up with it". Followed by a giveaway of 50-cent hunks of molded plastic.

Until the end of time, if you look up chutzpah in the Encyclopedia Galactica you'll find a picture of Steve Jobs, ca June 2010.

Seriously: very few companies do outright mea culpas even when they are 100% in the wrong. Protecting the brand is always foremost. (Even BP's.)

Coming right after the change of command, the unprecedented apology *and* public "execution" of the guilty parties opened the door to threads like this. The mess was big but Cook overreacted. What was needed was a quick patch, some vague promises and a new ad campaign to change the subject.

(Mind you, he's by all indications a top manager but he shouldn't be running dog and pony shows any more than "monkey boy" Ballmer. )

http://www.youtube.com/watch?v=wvsboPUjrGc

Expect more Microsoft parallels from here on out: Apple *is* evolving down the same road. Maybe the next great thing will be a gaming device; Nintendo is hurting enough they might be vulnerable to an iGame.

Last edited by fjtorres; 04-27-2013 at 07:10 AM.
fjtorres is offline   Reply With Quote