Quote:
Originally Posted by peejayw
I wrote off to Kobo pointing out the problem and asking if they had a timeframe to fix this bug as it detracted from the intended use of the device.
Their reply?
We at Kobo appreciate your feedback and we’re always looking for ways to improve our service.
Your suggestion will be forwarded to the Kobo Development Team for consideration.
Huh? I wasn't making a suggestion, I was reporting a problem and asking when it would be fixed !
:-(
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Yep, that's the kobo customer service for you. There are really helpful and knowledgable people in there and occasionally you get a hold of one... but unfortunately the bulk of the first replies either comes from people who don't read what you say, or don't know what to reply so just make a standard nonsense response, or maybe it's just a bot responding to certain words you used in your mail. All in all: rather useless.
But I'm afraid they wouldn't be able to give you an estimate anyway, they never do. If you're really desperate to get rid of the bug, take a look here:
https://www.mobileread.com/forums/sho...d.php?t=185660