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Do you mean that you never managed to reboot it? Or that it did reboot but you ended up on the same page? If you haven't returned the device yet, try emptying the battery (turn on the frontlight and it shouldn't take that long). If you have added a microSD card, remove it and don't put it back inside until the device works (it needs to be completely turned off when you insert the card).
The odyssey is quite buggy and "freezes" happen on a regular basis. That or you suddenly get kicked out of your book for no reason because "an error occured"... Honestly, unless you have a specific need that makes it the only device you can use (like specific language requirements + a "no kindle" policy), it's not worth bothering with...
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