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Well, this was interesting. When I go to my account and purchase history on the Kobo site, there's no record of my Vox transaction. But if I go to the site by using the link in the e-mail invoice I received on Nov 9th, my transaction shows up there. There's an invoice and there is also a refund. My credit card has not been refunded yet, but that could take a few days to show up. The refund has been issued, anyway. I have printed both the invoice and the refund.
I think this is something else that Kobo needs to clean up.
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