Thread: Discussions with Amazon CS about PW Defects
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Old 10-21-2012, 07:32 PM   #18
xendula
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Join Date: Aug 2005
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Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air
Quote:
Originally Posted by jswinden View Post
...
My current problem now is getting my refund. I shipped the first one back the first week of Oct and the other two shipped back 1.5 weeks ago. All three have made it back home to the mother ship in KY and I've long since got the emails stating they were received and that I should be getting a refund email notice. Still no refund email notice nor any refund. I'm going to call CS in the morning to see what the problem is. I suspect they are uber confused about the three returned units for a single unit order.
Strange, they actually emailed me when they received the three units I sent back to let me know I'd be refunded for one PW. I ended up calling them up to let them know that they must have made a mistake, and that I obviously needed to pay for my PW. So they took the money back out of my account, but at the same time, never refunded me the original refund. I'll have to let Andrew know when he calls. I may have confused them.
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