Quote:
Originally Posted by Stonecold
The problem with that is that devices (such as Kindle) don't always know when an error has occured and Amazon never find out. For example, I take screenshots when ever a visible glitch occurs and I mail the screenshots in a ZIP file to kindle-feedback@amazon.com so that Amazon are able to diagnose the problem(s). I recently asked Amazon if they actually benefit from this or if it's only a nuicence, and they replied that it is actually quite helpful. I then asked them if I should include a copy of the message log (all_logs_as_of_xxx_xxx_xx_xx.xx.xx_PDT_xxxx.txt) at the time I took the screenshot of the glitch so that each glitch screenshot had a message log attached. They said that would actually be quite helpful because Kindle won't always know when a glitch has occured and won't send the log files to Amazon. |
Sending screenshots and logs of a specific issue is completely different to generating false logs of a crash loop which isn't actually happening. At the end of the day, it is your Kindle and whether you generate massive amounts of logs for Amazon or not is your own business. If you want to help Amazon diagnose problems then do what you're currently doing and send in the logs + screenshots manually.