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I don't think the defect rate is quite so high that I wold be worried about exchanging a malfuntioning unit for fear that the replacement would be even worse. Admitedly, I only bought 2, which is not nearly enough for a statistical basis. However, judgring only by the uncientific frequency of complaints on this forum (compared to other device forums), I think the new TRS-1 has been a very solid device, despite the drastic reduction of material quality from previous Sony readers.
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