[Chazzum]

Originally Posted by dorino

https://www.mobileread.com/forums/showthread.php?t=67029

This is the largest thread on this issue, and a good resource if you're experiencing it.

I'd call sony. This is a factory defect, and is covered by the warranty (if you still are under warranty!)

Does anyone know if Sony replaces with refurbs or new? Any time limits to getting a new or refurb (ie, owned less than 90 days get new --over 90 days refurb)???

Thanks,