Thread: Urgent Help Needed! Lockup on New Cybook - Won't Reset
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Old 08-03-2008, 12:35 PM   #2
delphidb96
Wizard
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Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by Brazos_Jack View Post
My one week old cybook (so I'm sure its the latest firmware) has locked up several times. Each time, I just pressed reset with a ball point pen and it reset.

Now its stuck on the screen with the 3 dots and the small cybook picture and reset won't work. I can't shut it off. I suppose in a day or so the battery will die.

Do I pull the battery? None of the buttons, including the reset, seem to have any effect.

If the Cybook is frozen to the point where even the Reset won't work - and the LED is still glowing - then by all means, pop open the battery compartment and disconnect the battery. I don't know if it will totally clear the lock-up, but at least the Cybook will be off.

Please report back if disconnecting and re-connecting the battery helps with the lock-up. And you should let the battery stay disconnected for at least 10-15 seconds - I'd give it a solid minute.

Derek
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