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I emailed them about my broken screen on Friday evening (Friday morning their time) and haven't heard anything back yet. I'm hoping there will be an answer when I get home tonight.
Good to hear that they are quick to send the reader back.
I too was about 3/4 of the way through a really good book! I could read it on my Treo, but after having the reader, I don't think I could handle it!
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