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Sony is going the way the AVERAGE customer is pointing to:
-more features
-cheaper units
-now, instantly, yesterday!
No wonder things are pushed to market imperfect.
That's one side. The other side is (at least my experience with that company):
-Sony is quite paranoid (copy protection, crippled software, root-kits, DRM, ...)
-Sony doesn't listen to customers if they have problems (my sad experience even long time ago)
-Sony at least sometimes doesn't have customer support at all (my sad experience 10 years ago)
-Sony tries to dominate market with pseudo-standards (ATRAC, memory-stick, ...) and fails therein (customers partly pay the bill)
-Sony partly don't tell the truth over product features, man could say they lie (for example: against Sony's advertising there is no real MS Word file-format-support on their ereaders)
I guess that some behaviour is Japanese-like:
-Don't admit anything! You can loose your face... ('This problem with the T1 is completely unknown...')
-Don't listen to customers ('We are a big company and know how to manage it')
Personally I strictly avoided Sony products over 10 years after troubles with that brand. I gave them a chance with the PRS350 which seems to be a mature and honest product. I like it. Not bundled to whatever store and proprietary file format.
But with the T1 I've the impression that ends in the ereader corner. PC-software is buggy and crippled - mementos come up from MD-times. Software on the reader is buggy (memory-leak I suppose) and Sony is putting the had in the sands.
Sorry to say that - but I NEVER EVER would buy a T1 until it is clear that Sony solved the evident problem.
Just my 2 c.
A.
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