Quote:
Originally Posted by cultureulterior
My mails (asking for an order confirmation- didn't feel right just sending you a paypal payment and waiting) went unanswered, so I called. It took three calls over two days to get through (all operators busy). Eventually I got through, and got a tracking code. The code still doesn't show up in the usps system (But apparently it can take 3-4 days to appear, usps must be using pigeons to sync).
Personally, I have had many better experiences on ebay, but I understand you're launching a product.
All in all, I'd give you a 3.
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I had a similar yet very different experience. I ordered my EZReader Pro on the weekend and only got a confirmation from Paypal...nothing from Astak. As far as I knew, I was out money and had no confirmation that my order was received. I emailed them this morning and got a reply back within hours.
I was informed that my order was processed, got a tracking number and found out it shipped out yesterday. The sender apologized and informed me that their system currently does not currently allow them to send confirmation to Paypal purchases. They are working on fixing that though.
So far, I'm quite happy. I started off a bit concerned and ended up pleasantly surprised that it was already in transit. I give a 5 rating at this point.